{Where do you find your amazing crystals?}
I personally collected a few them while traveling with my family and friends. I also gladly support respectable vendors from all over the world to bring you the very best elements possible!
{Can I please come visit your studio?}
No, I'm sorry. I'd really like to meet you. But, my private studio is not set-up as a showroom. Please shop with me here on my website or follow me on Instagram to see what I'm up to.
{So, exactly how long will it take for my order to arrive?}
All items ship out within 24 hours. Domestic orders should arrive shortly after shipping. International orders can take any where from 2 weeks to 6 weeks to arrive.
{How much is shipping?}
USA Buyers: It all depends on the size and weight of your item. Please read the listing to see how much shipping to your address will cost. Note: I ship via USPS First Class Mail (3-7 days for delivery), USPS Priority Mail (3-5 days for delivery) or USPS Express Mail (1-3 days for delivery).
EVERYWHERE ELSE: PLEASE CONTACT ME FOR A QUOTE. I do declare the full price paid on items in packages that go through customs. Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are your responsibility. Please check with your country’s customs office to determine what these additional costs will be PRIOR TO purchasing an item. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. I will NOT mark merchandise values below their true value or mark items as gifts. It is illegal to do so.
{How do I place an order?}
Ordering online is super easy!
You can also phone-in your order to me at 469.383.8660.
{How do I pay?}
I accept PayPal.
I can also process your credit card payment over the phone.
{What happens if I don't like the product?}
All sales are final.
{What should I do if my item arrives damaged?}
If you receive a defective item please email hello@brazedbrand.com within 3 days for replacement information. All unauthorized returns will be refused.
{I am ordering a product as a gift. What are my options?}
If you're ordering an item as a gift and would like me to send it directly to the recipient - please let me know ASAP. I'd be happy to include a handwritten note with your personal message. Shipping to a USA address? Don't worry, I never include any pricing details in my packages. Shipping to a non-USA address? Sorry, but I am required to include a commercial invoice with your package.
{Do you wholesale?}
I sure do! Please contact me at hello@brazedbrand.com for wholesale information. Be sure to include your store name, website, and address.
{What are your hours?}
My online shop never closes. But, I only process orders and respond to emails Monday-Friday from 9am to 4pm CST. My weekends are for my family. So, please understand I will respond to you on Monday. Oh! I'm off on all major USA holidays too.
{Any final words?}
Yes, I kindly ask that you remember that I am a one woman operation specializing in HANDMADE products. I try very, very hard to avoid making mistakes. But, on the rare occasion that I have a slip up, please let me know. I’d like to correct the problem asap. Again, my goal is to make sure you are 100% happy with your ordering experience.
One last, last thing: Handmade products will vary from item-to-item. The slight variances and character marks are not to be considered a defect. That is just part of the process of creating handcrafted (not machine-made) items.